Turning Customers Into Repeat Customers
Teach entrepreneurs how to retain customers and increase repeat business rather than continuously paying to find new customers. Cover customer experience, onboarding, communication, complaint handling, feedback, follow-up, loyalty, referrals, personalization, retention metrics and customer lifetime value at a foundational level. Finish with a simple customer-retention plan suitable for an SME. PROGRAMME: This course is part of the FREE Foundation curriculum of the Anai Success Network for busin
6modules12lessons
FreeFree access
- Self-paced learning
- Progress tracking
- Certificate on completion
What's inside
6 modules
1
Why Retention Beats Acquisition
2
Onboarding: Starting the Relationship Right
3
Communication That Builds Loyalty
4
Handling Complaints and Collecting Feedback
5
Loyalty Programmes, Referrals and Follow-Up
6
Measuring Retention and Building Your Plan
How this course works
- ✓Work through lessons in order. Each page is tracked so you can pick up where you left off.
- ✓Complete all pages in a module to unlock the next one.
- ✓Pass the final exam to earn your certificate of completion.
FreeFree access
- Self-paced learning
- Progress tracking
- Certificate on completion